FAQ
FAQ – FusionPerfume
Welcome to the FusionPerfume FAQ page! Below you’ll find answers to common questions about shopping with us. If you don’t see your question here, feel free to contact us at perfumfusion@gmail.com.
1. Orders
Q: How do I place an order?
A: Browse our collection, add your favorite fragrances to the cart, and proceed to checkout. Enter your shipping and payment details to complete the purchase.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been processed yet, we can help with changes or cancellations. Please contact us as soon as possible at perfumfusion@gmail.com.
Q: How can I track my order?
A: Once your order is shipped, we’ll send you a confirmation email with tracking details and instructions.
2. Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide! Shipping times and fees may vary by location. Customs duties and taxes may apply depending on your country.
Q: What happens if my package is delayed?
A: Occasionally, delays happen due to customs or courier issues. If your package is late, contact us at perfumfusion@gmail.com, and we’ll assist you.
3. Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unopened, unused items in original condition. Visit our Return Policy for full details.
Q: How do I start a return?
A: Email us at perfumfusion@gmail.com with your order number and the reason for return. We’ll walk you through the next steps.
Q: Can I exchange an item?
A: Yes, exchanges are available for eligible, unopened products. Follow the same return steps, and let us know which item you’d like instead.
4. Products
Q: Are your perfumes authentic?
A: Yes! We only sell high-quality, authentic fragrances—carefully selected and tested to ensure great value.
Q: Do you offer sample sizes?
A: We are working on adding sample options for select perfumes. Stay tuned or reach out to us for recommendations!
Q: Can I request custom scent blends?
A: At this time, we do not offer custom scent blending. But we’re always happy to help you find a fragrance that fits your style.
5. Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets.
Q: Is my payment information secure?
A: Absolutely. We use secure, encrypted payment processors to ensure your information is protected at all times.
6. Account and Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account helps you track your order history, save preferences, and speed up checkout next time.
Q: How can I contact customer service?
A: You can reach us anytime via:
📧 Email: perfumfusion@gmail.com